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Introduces the ITIL 4 framework for IT service management, covering the service value system, the four dimensions, guiding principles, and key practices.
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About this exam
ITIL 4 Foundation introduces a modern approach to IT and digital service management based on the service value system, the four dimensions of service management, the seven guiding principles, and ITIL practices.
Who should take this exam
IT professionals, service managers, and anyone seeking a foundational understanding of ITIL 4 service management.
Career benefits
Provides a globally recognized foundation in IT service management and is a prerequisite for higher ITIL 4 certifications.
How to prepare
Study the ITIL 4 Foundation core guidance, learn the guiding principles and key practices, and complete sample papers.
Quick facts
Exam costApproximately USD 280 (varies by region and provider)
Valid for3 years (under the PeopleCert renewal scheme)
Length60 minutes
Questions on exam40
Passing score65 percent (26 of 40 correct).
Format40 multiple choice questions, closed book, 60 minutes; pass mark 26/40 (65 percent).
Practice questions150
Objectives5
Official pageView
What's covered
1. Key concepts of service management
Value, service, products, stakeholders, outcomes, costs, risks, and the value co-creation model.
2. The ITIL guiding principles
The seven guiding principles and how to apply them.
3. The four dimensions of service management
Organizations and people, information and technology, partners and suppliers, and value streams and processes.
4. The ITIL service value system
The SVS, the service value chain, governance, and continual improvement.
5. The ITIL management practices
Purpose and key terms of the ITIL practices such as incident, problem, change enablement, and service desk.
Frequently asked questions
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