Google Cloud Generative AI Leader

Google Cloud Generative AI Leader · free preview Question 1 of 8

During a design review for a contact center modernization, a insurance carrier needs audit evidence. Which recommendation best supports "Fundamentals of generative AI"?

Explain how foundation models, prompts, grounding, multimodal input, and responsible AI principles affect business use cases. Apply it to the contact center modernization with documented ownership and validation.

Treat generative AI as a database that always returns verified facts. This leaves avoidable risk for the contact center modernization.

Use generated content without considering quality, safety, or source grounding. This ignores a core requirement of the objective.

Assume prompt wording has no effect on generated output. This weakens audit evidence and creates operational fragility.